Unfortunately I have to write about the refund policy. Each broc is unique and personal. The colour of the wood may vary, some will have metal on them, some will be heavier than others etc. Because each broc is created specifically to order, unfortunately it is not possible to offer a refund for an order unless it is faulty. Every now and then, things can go wrong. If this is the case, then naturally a replacement or refund can be discussed.